Terms & Conditions

By accessing and using the website prawnslake.org (the “Website”) and booking any services or experiences offered by Prawns Lake Conservation Project (the “Organization,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. If you do not agree to abide by the above, please do not use this service.

These Terms and Conditions apply to all visitors, users, and others who access or use the Website and our services.

Permission is granted to temporarily download one copy of the materials (information or software) on the Prawns Lake Conservation Project website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software contained on the Website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or “mirror” the materials on any other server
• Violate any applicable laws or regulations
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website
• Obtain or attempt to obtain any materials or information through any means not intentionally made available via the Website

3.1 Booking Process

All bookings for experiences, tours, and conservation programs must be made through:

• WhatsApp: +254 715 391 868
• Email: prawnslake@gmail.com
• Online: our website booking page
• In-person at our location: Turtle Bay Garoda Road, Watamu, Kenya

3.2 Confirmation

Booking confirmation will be provided via WhatsApp, email, or phone call. You are responsible for confirming receipt of booking confirmation.

3.3 Payment Terms

• Payment must be received to secure your booking
• Payment methods accepted: Cash, M-Pesa, bank transfer
• Full payment or deposit as specified at time of booking
• Prices are in Kenya Shillings (KES) unless otherwise stated

3.4 Age and Health Requirements

• Participants must meet age and health requirements for specific activities
• Children under 12 years must be supervised by an adult
• Participants with health conditions should inform us in advance
• Pregnant women should consult their healthcare provider before water activities
• The Organization reserves the right to deny participation if deemed unsafe

4.1 Cancellation by Guest

• More than 7 days before booking: Full refund minus 10% administrative fee
• 3–7 days before booking: 50% refund
• Less than 3 days before booking: No refund
• No-show: No refund

4.2 Cancellation by Organization

We may cancel or reschedule due to:

• Severe weather conditions
• Natural disasters or emergencies
• Insufficient participants (minimum group size not met)
• Safety concerns
• Government-issued travel restrictions

In case of cancellation by the Organization, guests will receive either:

• Full refund, OR
• Rescheduling to alternative date

4.3 Weather and Safety

The Organization reserves the right to postpone or cancel any outdoor activity due to:

• Excessive rainfall or flooding
• High winds or storms
• Rough water conditions (for water activities)
• Extreme heat or cold
• Any condition deemed unsafe for participants

5.1 Assumption of Risk

By participating in any Prawns Lake Conservation Project experiences or activities, you acknowledge that:

• Outdoor activities, including but not limited to kayaking, hiking, and wildlife viewing, involve inherent risks
• These risks may include but are not limited to: injury, illness, death, property damage, or loss
• You voluntarily assume all such risks
• You understand that your participation is entirely at your own risk

5.2 Physical Activity Disclaimer

• These activities require a reasonable level of physical fitness
• Participants should assess their own physical abilities
• Participants with heart conditions, back problems, or other health concerns should not participate
• Participants are responsible for consulting with medical professionals before participation

5.3 Water Activity Disclaimer

• Water activities carry significant risk
• Swimming ability is required for water activities
• Participants may be required to wear life jackets
• Participants must follow all safety instructions
• The Organization is not responsible for drowning or water-related injuries

5.4 Waiver of Liability

To the fullest extent permitted by law, participants agree to release, indemnify, and hold harmless:

• Prawns Lake Conservation Project
• Its owners, employees, guides, and agents
• From any and all liability, claims, demands, and causes of action
• Arising from participation in any activity or use of any facilities

This waiver applies to all personal injuries, deaths, and property damage, including those caused by the negligence of the Organization or its agents, except in cases of gross negligence or willful misconduct.

6.1 Website Content

All materials on the Website, including but not limited to text, graphics, logos, images, audio, video, and software, are the property of Prawns Lake Conservation Project or its content suppliers and are protected by international copyright laws.

6.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to view and print materials from the Website for personal, non-commercial use only. Any other use is prohibited without prior written permission.

6.3 Trademarks

All trademarks, logos, and brand names appearing on the Website are the property of Prawns Lake Conservation Project or their respective owners. You may not use any of these marks without prior written permission.

6.4 Photography and Recording

• The Organization may photograph or video record participants during activities
• By participating, you consent to being photographed/recorded

These images may be used for:

• Social media marketing
• Website content
• Conservation education
• Annual reports

If you do not consent, please inform us in writing before your activity.

7.1 Your Content

Any content you submit to our Website or social media (comments, photos, testimonials, reviews) is considered non-confidential and non-proprietary.

7.2 License Grant

By submitting content, you grant Prawns Lake Conservation Project a worldwide, non-exclusive, royalty-free license to use your content for any purpose, including marketing and social media.

7.3 Conduct

You agree not to submit content that:

• Is unlawful, defamatory, or obscene
• Violates anyone’s intellectual property rights
• Contains personal information of others without consent
• Is false or misleading
• Encourages illegal activity

8.1 External Links

The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external websites.

8.2 Partner Organizations

References to partner organizations (Kenya Wildlife Service, Kenya Forest Service, etc.) are for informational purposes only. We are not responsible for their services or content.

8.3 No Endorsement

Inclusion of links or references does not constitute endorsement of any organization.

9.1 “As-Is” Basis

The Website and all materials are provided on an “as-is” and “as-available” basis without warranties of any kind.

9.2 No Warranties

We make no representations or warranties, express or implied, regarding:

• The accuracy or completeness of Website content
• The fitness of services for a particular purpose
• The reliability or availability of the Website
• The absence of errors or omissions

9.3 Limitation of Liability

To the fullest extent permitted by law, Prawns Lake Conservation Project shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or services.

You agree to indemnify and hold harmless Prawns Lake Conservation Project, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

• Your use of the Website
• Your breach of these Terms and Conditions
• Your violation of applicable laws
• Your participation in any activities
• Your violation of third-party rights

11.1 Pricing

• All prices are subject to change without notice
• We reserve the right to adjust prices based on market conditions
• Price changes do not apply to already-confirmed bookings
• Tax rates are current as of the date posted

11.2 Payment Disputes

• Payment disputes must be reported within 14 days of the charge
• We will investigate and respond within 7–10 business days
• Refunds, if approved, will be processed within 5–7 business days

11.3 Invoice and Records

• Invoices and receipts will be provided upon request
• You are responsible for maintaining records of transactions

12.1 Conservation Commitment

Participants are expected to:

• Follow all environmental guidelines provided
• Respect wildlife and natural habitats
• Not remove plants, shells, or other natural materials
• Dispose of waste responsibly (use provided bins)
• Minimize noise and disturbance to wildlife

12.2 Sustainability

Prawns Lake Conservation Project is committed to sustainable practices. All activities are conducted with consideration for environmental impact and conservation goals.

12.3 Conservation Contribution

A portion of all revenue from tourism activities supports mangrove restoration, marine biodiversity protection, and community education programs.

13.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya.

13.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in Kilifi County, Watamu, Kenya.

13.3 Dispute Resolution

Before pursuing legal action, parties agree to attempt good-faith resolution through direct communication.

We reserve the right to modify these Terms and Conditions at any time. Changes become effective immediately upon posting to the Website. Your continued use of the Website and services constitutes acceptance of the modified terms. We recommend reviewing this page periodically for updates.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms and Conditions constitute the entire agreement between you and Prawns Lake Conservation Project regarding use of the Website and services, superseding all prior agreements and understandings.

For questions about these Terms and Conditions, please contact:

• Turtle Bay Garoda Road, Watamu, Kilifi County, Kenya
• +254 715 391 868
• prawnslake@gmail.com
• prawnslake.org

By using the Website and booking any services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them.